Our 12-Month Manufacturer-Backed Warranty
At DiscountTracks.com, we stand behind the quality and durability of our rubber tracks and undercarriage parts. We are pleased to offer a comprehensive 12-Month Manufacturer-Backed Warranty against defects in materials and workmanship, giving you peace of mind with every purchase.
What Our Warranty Covers
This warranty protects your investment for a full 12 months from the date of purchase against:
- Defects in Materials: Issues arising from substandard materials used in the manufacturing of the product.
- Defects in Workmanship: Flaws or errors occurring during the manufacturing process that affect the product’s performance or integrity.
- Verified Fitment Issues: If we guarantee a product will fit your specific machine and it does not due to a manufacturing or specification error on our part.
Should your product exhibit a covered defect within the warranty period, DiscountTracks.com will, at its discretion, repair the defective part, replace the defective product with an identical or comparable product, or offer a pro-rated credit towards a future purchase.
What Is Not Covered by This Warranty
It’s important to understand what falls outside the scope of this manufacturer defect warranty:
- Normal Wear and Tear: Gradual degradation of the product due to regular operational use, including expected tread wear, minor scuffs, or scratches.
- Improper Installation: Damage resulting from incorrect installation procedures, failure to follow manufacturer guidelines, or installation by unqualified personnel.
- Misuse or Abuse: Damage caused by operating the equipment outside its intended purpose, overloading, excessive speed, or other forms of misuse.
- Accidental Damage: Damage from accidents, impacts, punctures from sharp objects, or other external forces not related to material or workmanship defects.
- Neglect or Improper Maintenance: Failure to perform regular maintenance, such as maintaining proper track tension, cleaning the undercarriage, or addressing minor issues promptly.
- Operation on Unsuitable Terrain: Excessive or continuous operation on highly abrasive surfaces (e.g., sharp rock, demolition debris) if the track is not specifically designed for such extreme conditions.
- Damage from Worn Undercarriage Components: Accelerated wear or damage to new tracks caused by pre-existing worn or faulty sprockets, idlers, or rollers on the machine.
- Alterations or Modifications: Any product that has been altered, modified, or repaired by anyone other than an authorized DiscountTracks.com representative.
- Cosmetic Issues: Minor cosmetic imperfections that do not affect the product’s performance or structural integrity.
- Shipping Damage (Initial): While we ensure products are well-packaged, damage occurring during initial transit should be reported immediately upon delivery to the carrier and DiscountTracks.com for a separate claim process.
How to Make a Warranty Claim
If you believe your product has a defect covered by this warranty, please follow these steps:
- Document the Issue: Take clear photos or videos showcasing the suspected defect. Note the date of purchase, your order number, and the make/model/hours of the machine the product was installed on.
- Contact Customer Service: Email our support team at [email protected] with the subject line “Warranty Claim – Order #[YourOrderNumber].”
- Provide Details: In your email, include:
- Your full name and contact information.
- Your DiscountTracks.com order number.
- A detailed description of the issue and when it was first noticed.
- The make, model, and approximate operating hours of your machine.
- The photos/videos documenting the defect.
- Evaluation: Our warranty team will review your claim and documentation. We may request additional information or the return of the product for inspection.
- Resolution: If the claim is approved, we will inform you of the resolution (repair, replacement, or pro-rated credit) and provide instructions on how to proceed. If the product needs to be returned, we will typically provide a return shipping label for confirmed defect-related returns.
Limitations of Liability
- This warranty is non-transferable and applies only to the original purchaser of the product from DiscountTracks.com.
- DiscountTracks.com’s liability under this warranty is limited solely to the repair, replacement, or pro-rated credit of the defective product as determined by DiscountTracks.com.
- We are not liable for any incidental, consequential, or indirect damages, including but not limited to downtime, lost profits, labor costs for removal or installation, or damage to other equipment or property arising from the use or inability to use our products.
- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Our Commitment
DiscountTracks.com is dedicated to providing high-quality products and fair resolutions. We value your business and aim to ensure your satisfaction. This warranty reflects our confidence in the products we sell.
For any questions regarding this warranty policy, please contact our customer service team at [email protected].